Frequently Asked Questions
Crystals and Stones
On ShopYourFortune.com, we offer a wide variety of crystals and stones, including popular options like amethyst, rose quartz, clear quartz, citrine, black tourmaline, and many more. Our collection encompasses both common and rare gemstones to cater to diverse preferences.
Yes, we take pride in providing our customers with genuine crystals and stones. We source our products from trusted suppliers who adhere to strict quality standards. Rest assured that each crystal or stone you purchase from us is authentic and natural.
Choosing a crystal or stone is a personal and intuitive process. We provide detailed descriptions for each product, including their metaphysical properties and uses. You can explore these descriptions, consider your intentions or goals, and choose the crystal or stone that resonates with you the most.
Proper care is essential to maintain the energy and longevity of your crystals and stones. We recommend cleansing them regularly using methods like smudging, moonlight cleansing, or placing them on a selenite charging plate. It’s also important to store them in a safe place and avoid exposing them to direct sunlight or harsh chemicals.
Payment & Shipping
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. You can choose the payment option that is most convenient for you during the checkout process.
Absolutely! We prioritize the security of your payment information. ShopYourFortune.com utilizes industry-standard encryption and secure payment gateways to protect your sensitive data. Your payment details are encrypted and transmitted securely to ensure a safe and reliable transaction.
The total amount you pay includes the product price and any applicable taxes. We strive to provide transparency in our pricing, and there are no hidden fees or charges. However, please note that customs duties or import taxes may apply for international orders, which are the responsibility of the customer.
We offer standard shipping for domestic and international orders. The shipping options and costs will be displayed during the checkout process, allowing you to choose the most suitable option based on your location and urgency.
We strive to process and ship orders promptly. Typically, orders are processed within 1-2 business days. However, please note that processing times may be slightly longer during peak seasons or due to unforeseen circumstances. Once shipped, the estimated delivery time depends on the shipping method and your location.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return the item(s) within 30 days of receiving them. The returned items must be in their original condition, unused, and in the original packaging.
To initiate a return, please contact our customer support team within 30 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions and a return shipping address.
We take great care in packaging and quality control, but if your item arrives damaged or defective, please contact our customer support team immediately. We will work with you to resolve the issue promptly. In such cases, we may offer a replacement, exchange, or refund, depending on the situation.
Once we receive your returned item, it will undergo a quality check. We strive to process returns and exchanges as quickly as possible, usually within 5-7 business days. However, please note that processing times may be longer during peak periods.